Shipping & Refunds

Shipping Policy:

  1. Deliveries are made on the selected date between 11am to 7pm.If you wish same day delivery then it will be chargeable depending on your location.
  2. Deliveries are done by our third party delivery partner. We will ensure all items are packed properly and with utmost care. We are not responsible for any damages once the product leaves our premises.
  3. If you receive an incorrect or damaged product, please let us know immediately, so we can take the necessary steps & provide a resolution. 
  4. If you face any issues with your order, please mail us at marketing@zinqueindia.com, with all the necessary information and pictures.
  5. Orders are confirmed upon full payment only. 
  6. Orders once placed cannot be modified or cancelled. 

Refund & Return Policy:

Due to the perishable and delicate nature of our products, all sales are final unless an exception is granted at our discretion.

Please note:

  • Returns and refunds are not guaranteed. While we understand unforeseen circumstances may arise, we cannot accept returns or issue refunds except in special cases we deem appropriate which will be done in 30 working days.
  • Complaints must be reported within 30 minutes of delivery. To ensure optimal product quality and address any concerns promptly, kindly inspect your order thoroughly upon receiving it and report any issues within 30 minutes of our staff completing the drop-off. We cannot assume responsibility for how products are stored or react to storage after delivery.
  • Cancelled orders may be subject to credit notes. If you cancel an order after confirmation and before fulfillment on your end, and we are still able to fulfill it, we will not offer a refund. However, at our discretion, we may issue a credit note through email which will be valid for one month from the original order date, which can be used towards future purchases. This applies to both entire orders and individual items within an order.

We strive to provide you with the highest quality products and excellent service. However, due to the unique nature of our offerings, these return and refund policies are necessary to ensure fairness and maintain product integrity.